Subway

Policy

Coverage is 5 years parts and labour (including the compressor).

Procedure

• It is the responsibility of the selling distributor to provide for technical response under warranty.
• When a supplying distributor is unable to provide direct technical service, that distributor is responsible for arranging service through a third party. True can provide details of approved suppliers of technical service on a national basis.
• Warranty parts are available from True on the provision of the cabinet serial number. We reserve the right to request the return of defective parts. Replacement compressors are invoiced. Upon receipt of the tag from the defective compressor, invoice will be credited in full.
• All invoices for the provision of technical service must come from the original supplying distributor, and include model number, serial number, date of installation and a breakdown of labour time used.

Any queries that you may have about warranty provision should be directed in the first instance to your Regional Sales Director or to the Warranty Service Department.

We hope this covers all the information that you need to provide your customer with an effective, speedy after-sale service and look forward to being of continued service in the future.