19th December 2024
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5 Years parts & labour warranty
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5 Years parts & labour warranty
Marketing Coordinator EMEA
To further enhance the experience for our EMEA customers, we are excited to introduce a new feature to our warranty service: the True Warranty Hotline.
Previously, arranging a warranty repair involved coordinating between the supplying distributor and our approved service partners. This could sometimes be a complicated and time-consuming process, particularly if the distributor did not offer technical service.
Our new Warranty Hotline significantly simplifies this process.
You can now reach us directly for warranty repair needs, creating a single point of contact whether you’re an equipment owner or a supplying distributor, via our:
Hotline number – 0800 562 212 (select option “3” for Technical Support)
Email – [email protected]
When you contact us, please be prepared to provide some essential details about your equipment:
Our friendly experts will use this information to coordinate directly with True’s authorised service partners, ensuring a prompt and efficient response. We’ll handle all administrative tasks, from contacting the service company and arranging the callout to keeping you or the operator informed about the repair status.
This development reflects our ongoing commitment to improving service efficiency and ensuring minimal downtime for your business.
Faster response times
The hotline allows for quicker resolution of issues by allowing us to liaise directly with our authorised service partners. This reduces waiting time and speeds up repairs, helping your equipment return to optimal performance without unnecessary delays.
Simplified communication
By streamlining the process, you no longer need to navigate through multiple steps. This direct approach simplifies the communication, making the repair process more straightforward and efficient.
Reduced admin for distributors
If you’re a supplying distributor, you will benefit from reduced administrative responsibilities, as the hotline will handle the coordination with our service partners. This not only makes the process easier but also helps in quicker service delivery.
Investing in high-quality refrigeration equipment, such as True’s, not only ensures reliability but also offers significant long-term cost savings.
While the industry standard for refrigeration warranties is typically two years, our five-year warranty provides an additional three years of coverage. This extended period protects you from unexpected repair costs, giving you greater peace of mind.
Our warranty covers any material or mechanical defects, highlighting our confidence in the durability and reliability of our products.
As with any manufacturer, we recommend that you keep your product regularly serviced and maintained. In return, we pledge to minimise your expenditure and downtime, ensuring that your equipment remains dependable and efficient throughout its lifespan.
If you’re unsure about your warranty status or coverage, you can easily check it online:
At True Refrigeration, we are committed to providing you with exceptional service and reliable equipment.
Our new Warranty Hotline is a testament to this, designed to make warranty repairs more efficient and hassle-free.
For any warranty service needs, we’re here to support you and ensure your equipment performs at its best. Reach out to us through our hotline, 0800 562 212, or email us at [email protected].
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