Immediate Availability

5 Years parts & labour warranty

Excellent customer service

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All True products supplied in Europe and UK are covered, as standard, by an industry-leading 5 Years Parts & Labour Warranty.
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Save money & the planet

Through our HC development initiative, True now produce several of the most energy efficient commercial refrigeration products currently available on the market.

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Immediate availability

For customer convenience, we maintain a high volume inventory of finished products locally, available for quick dispatch and delivery, direct to your premises.

support

Always here to help

Our local customer and technical support teams are standing by to assist. Have a refrigeration requirement to discuss? Our experts are on hand to help!

Still unsure? See how we’ve helped other businesses

Frequently Asked Questions

How can I check if my product is still under warranty?

The quickest way to check if your True product is still under warranty is to enter the serial number into My True.

It will advise of the warranty status for your product, and help put you in touch with one of our service partners if required.

Who do I call if I have a problem with a product under warranty?

In the first instance, you should contact the distributor that sold you the product. It is their responsibility under the terms of our product warranty to make arrangements for any required service work.

If you are unable to get in touch with them, please contact us to discuss.

Where can I buy True products?

True products are available through distributors nationwide. If you have a preferred supplier, chances are they are a True distributor already, but we can also recommend someone local to you if required. Just get in touch.

Frequently Asked Questions

Whether you're looking for practical refrigeration advice or need product support, we're always here to help. Contact us below.

Let us inspire you

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Unbeatable holding temperatures

Through extensive development and testing, True is balancing hydrocarbon refrigeration systems with the latest in energy efficient components and our own patented technologies. Our products maintain consistent, accurate and safe storage temperatures, even in the most demanding foodservice environments

True_ProductFeatures_Icons_2021-copy_Energy-Efficient

Energy efficient refrigeration

True’s Hydrocarbon products harness the power of R290, a naturally-occurring propane gas, to produce highly energy efficient and environmentally friendly commercial refrigeration equipment which doesn’t sacrifice on performance.

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Industry-leading support

All True products are supplied with a five-year parts and labour warranty as standard. Our UK-based customer and technical support teams are waiting to take your call.

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100% made in America

We ensure quality by having complete control of our full manufacturing process. Every True product produced is the result of over 70 years of experience. Quality is assured.

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The widest product range

Our complete refrigeration equipment range includes over 300 industry-leading products, with sizes, options and accessories to fit any application.

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Delivered within 48 hours

True products are available from leading distributors nationwide. Equipment is dispatched from our central UK facility and usually delivered to site within 48 hours of acknowledgement.

Chilled preparation solutions for an efficient service

Being able to optimise your workspace and your kitchen layout, while having confidence that your ingredients are as fresh as can be, is what makes a successful service.

True’s range of chilled preparation tables can give you the freedom to configure your kitchen to your exact requirements. Designed and built using the highest quality materials and components, our range guarantees you colder temperatures, lower utility costs, exceptional food safety and great value.

Reduce preparation time, enhance product freshness and maintain uniform pan-safe temperatures of between 0.5° C and 5° C. With the flexible well layouts of our refrigerated prep tables, you can tailor your pans to your operation and to your menu.

Convenient under-counter refrigerated storage speeds up pan changeovers and refilling for increased efficiency.

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